Frequently asked questions

For most treatments, yes — a consultation lets us understand your skin, medical history and goals so we can recommend the safest, most effective plan. Some facials can be booked directly; if in doubt, book a consultation first.

We start by discussing your concerns and assessing your skin, then talk through suitable options and what to realistically expect. Nothing is rushed, and you are never under any pressure to proceed.

Come with clean skin where possible and avoid active ingredients such as retinol or acids for a few days beforehand if advised. Full pre-care guidance is sent when you book anything that needs it.

Most are, but suitability always depends on your skin, medical history and any current concerns. Your practitioner will confirm what is right for you during consultation and will never recommend something that is not appropriate.

Most feel comfortable — facials and peels are generally well tolerated, and for injectable treatments we take steps to keep you as comfortable as possible. We will always explain how each treatment feels beforehand.

It varies by treatment. Many facials have little to no downtime, while peels and injectables may involve some redness or sensitivity for a short period. Expected downtime is explained clearly before you book.

All appointments are booked online through our scheduler — just tap any Book Now button. You can choose your treatment or consultation and pick a time that suits you.

We kindly ask for advance notice if you need to reschedule so we can offer the slot to someone else. Specific notice periods and any deposit terms are shown at the time of booking.

Yes — many treatments deliver their best results as a course, and course options are available where relevant. Your practitioner will advise whether a course suits your goals.

Always. Clear, tailored aftercare is part of every treatment, and we are happy to answer any questions between visits so you get the very best outcome.

Some treatments give an immediate glow, while others — such as skin boosters and microneedling — build gradually over the following weeks as your skin responds. We set realistic timelines during your consultation.